RETURNS
we guarantees to accept all products returned within 14 working days after receipt. In this case, we also offer free returns. Each delivered product has attached an authenticity tag which includes the Return Instructions with all the steps to follow. The product will be accepted only if provided with an authenticity tag. The product must also be returned in the exact same conditions in which it left our warehouse.
Products must be returned unused, undamaged, unwashed or otherwise altered, with all their original components, included authenticity tags, intact and complete warranty seals and original packaging (including wrapping, boxes and any other material such as dust-bags, hangers and suit-covers). Right of withdrawal can only be applied to whole purchased products; therefore, it cannot be performed on one or more components of purchased products.
Please note that we can only accept products from the same country they were shipped to.
How can I book a free return pick-up?
If you have an account:
1. Log into your Account on
2. Click on Return Centre on the top right of the screen.
3. Insert your order number and email and click on “Find my Order”. Please specify the reason why you are returning the item.
4. Your request has been sent! Within 24 hours you will receive a confirmation email with a Pre-Paid Air Bill that you can use to ship back the item. The pick-up will be booked for the next day (DHL/Fedex will pick up the parcel at the first delivery address). If you need to change the pickup day, you can call the carrier and book a different date (phone number does vary in every country, you can find more information on the Return Instructions or on the carrier website).
5. Once you have received the email, you are ready to ship back the product. Pack your item securely. If you don’t have the original packaging, use a sturdy box with packing materials (plastic bubbles or paper). STICK THE LABEL ON THE BOX. Be sure not to damage the product packaging (i.e. shoes box or dust bag), as RETURN WILL NOT BE ACCEPTED NOR REFUNDED.
6. Wait for DHL to come and pick up the package. If there are any issue with the pick-up please write us an email to us. Once the package is received the return will be processes, checked and if the product is in the conditions stated above, the refund will be processed within maximum 10 working days from receipt.
If you don’t have an account click on this link RETURN CENTER and follow the next steps:
1. Insert your order number and email and click on “Find my Order”. Please specify the reason why you are returning the item.
2. Your request has been sent! Within 24 hours you will receive a confirmation email with a Pre-Paid Air Bill that you can use to ship back the item. The pick-up will be booked for the next day (DHL/Fedex will pick up the parcel at the first delivery address). If you need to change the pickup day, you can call DHL and book a different date (phone number does vary in every country, you can find more information on the Return Instructions or on the carrier website).
3. Once you have received the email, you are ready to ship back the product. Pack your item securely. If you don’t have the original packaging, use a sturdy box with packing materials (plastic bubbles or paper). STICK THE LABEL ON THE BOX. Be sure not to damage the product packaging (i.e. shoes box or dust bag), as RETURN WILL NOT BE ACCEPTED NOR REFUNDED.
4. Wait for DHL to come and pick up the package. If there are any issue with the pick-up please write us an email to us
. Once the package is received by us the return will be processes, checked and if the product is in the conditions stated above, the refund will be processed within maximum 10 working days from receipt.
The shipment is under full responsibility of the customer until the certificate of receipt arrives to our warehouse.
In case you want to ship the item by your own please be aware that the shipment is under your full responsibility and shipments not received won’t be refunded.
EXCHANGES / STORE CREDIT / REFUND
If the client is not satisfied with the product, we offer three options:
? Change of size/color, depending on the product size / color stock availability. It can take up to 3-5 working days after receiving the returned item.
? Store Credit: the client will receive a promo-code with the same amount of the original purchase to use it at the next Checkout.
? Refund: the total amount, excluding shipping costs, will be returned to the customer after the quality check, within 10 days.
Credit card refund: the refund will be made within 7 working days after receiving the returned item. The time necessary to display the refund on the account may vary on the credit card issuing bank. We suggest to contact your Bank for any further information.